Refund policy

Please read this Policy carefully, as it forms a binding agreement between you and Opal Luxuries. If you do not accept this Policy in its entirety, then you may not purchase our products or place an order with us. By placing an order with us or by clicking on a button or taking similar action to signify your affirmative acceptance of this Policy, you hereby represent that:

• You have read, understood, and agreed to be bound by this Policy, our Disclaimer, Terms & Conditions, Shipment Policy, Privacy Policy, and Cookie Policy, and any future updates and additions to these policies, as published from time to time at the Website or as otherwise may be communicated to you.

• You are of sound mind and at least of such minimum legal age as per the jurisdiction in which you reside, in order to form a binding contract with us. In case you are not of the age of majority as per the laws of the jurisdiction that you reside in, then you must have the permission of your lawful guardian to place an order or make purchases on the Website.

• We must not have previously disabled your account for violation of law or any of our policies.

 

Return & Refund Policy:

Unfortunately, due to the nature of our products, we are unable to offer refunds, returns, or exchanges in all cases. All sales are final. Opal Luxuries reserves the right to refuse any returns at any time. 

1. Damage & Missing Product: We follow a 3-layer checking process to avoid any damage or misses from our end.  Return can take place if the customer receives the product in a damaged condition and reports the same within 2 days of receiving their order, provided that you must have proof of an unboxing video clearly showing the damage in the product. Breach of this section will lead to rejection of the return/exchange request. 

In case a user buys multiple products, only the damaged product will be accepted.

You will receive a full refund to your original payment method for the price of the damaged item(s) within 7 days after the product is received by us.

We won’t be charging you any return shipping or handling fees. 

 2. Dislike: In case of dislike of any product upon delivery within 24 hours. A Return/ Exchange won't be arranged by us due to the affordable nature of our product. However, if you dislike a product you can return it back to us and we will proceed with the refund upon delivery of the same. Please note that the shipping charges won't be refunded by us. You can mail us at opalluxuries@gmail.com. 

You will receive a refund to your original payment method for the price of the disliked item(s) within 7 days after the product is received by us, provided that the product is not used and is in good condition. Upon Rejection of the same refund won't be initiated. 

3. Sterling Silver: We offer a 7 Days Replacement policy for all our 925 Sterling silver jewelry. It is Applicable only for unused and unworn items. Opal Luxuries reserves the right to process the replacement after checking the returned items. In case you have purchased a Opal Luxuries product from anywhere other than Opal Luxuries Website, the return policies of your source of purchase shall apply. We don't provide a return or refund for our sterling silver jewelry. Replacement is only applicable to the sterling silver range.